Frequently Asked Questions

We can provide details on the type of fuel, the aircraft, and the amount of fuel used, along with a table of helicopter emission factors to help you with your calculations. 

Sturdy shoes, pants, and a light jacket. Wearing warm layers is a good idea since it can be a little colder up in the mountains at our landing location but nice and warm inside the helicopter. 

Helicopters can land almost anywhere. They also give you the chance to experience the solitude, remoteness and epic beauty of Fiordland and Mt Cook. Helicopters offer bigger windows for better viewing. We can slow our airspeeds down to give you best views of those magnificent landscapes. 

You will receive headphones to help reduce cabin pressure and white noise. The headphones also include a microphone, allowing you to communicate with the pilot and each other. 

Take as many photos as you like but please just make sure your cameras don’t touch the windows since they scratch easily. 

This varies and is entirely up to you. With different packages to choose from, you can select the package that works best for you. 

We usually land for approximately 10-15 minutes. 

If one of our scheduled flight times doesn’t suit you, please let us know your preferred departure time and we will get in touch with our availability.  

Our knowledgeable pilots will allocate seating depending on passenger weight and balance. We do, however, always try to rotate passenger seating after each landing. 

The pilots make a weather call each morning. Passengers are welcome to call the office for an update. If we have concerns regarding weather, we give booked passengers a call the day before to talk through options. 

Yes. We do our best to accommodate everyone so please have a chat with our friendly team in the office for further information about this. 

The weather is very variable and so we recommend being flexible with timing for your flight. If you have the flexibility to do so, we recommend booking a flight early in the day to give more options to reschedule if necessary. 

Minimum numbers do apply subject to aircraft availability, but we will always do our best to combine bookings to accommodate our customers. 

All our flights are shared with others. If you would prefer to book an exclusive flight, please let us know at the time of booking, and we will confirm the cost with you. 

For Standard Scenic flights: If your cancellation is due to unforeseen circumstances and 
more than 48 hours’ notice is given, no payment will be taken from your card. If less than 48 hours’ notice is given, a 50% payment will be taken from your card. If you do not give notice and do not show up for your flight, 100% of the payment will be charged to your card. 
 
For exclusive charter/group bookings, we require a 20% deposit to confirm. If bookings are cancelled within 7 days of departure, the full fare will be billed. All deposits are deducted from final payments and are not an additional charge.  All deposits are NON-REFUNDABLE from the time of payment unless a flight is cancelled due to weather conditions on the day. 

All company operations are done in accordance with the company's Safety Management System, approved by the CAA. The team will give you a comprehensive safety briefing before departure. 

For aircraft weight and balance, safety is our number one priority! 

Children under 4 years old travel for free on their parents' lap, and safety belts are provided. Children 4 years old and over are legally required to have their own seat. 

We have very experienced pilots who will ease your anxiety if you do get air sick. Sick bags are also available on board.