• FAQ

Frequently Asked Questions

For over 30 years, we’ve been flying Fiordland, Mt Cook and surrounds as explorers of the skies and masters of flight. And over this time, we’ve had a lot of questions from first time fliers ready to discover our piece of paradise. Here are our top tips for you based on the most frequently asked questions by visitors, so you can spread your wings and enjoy the best scenic flight with us.

FAQ

The pilots make a weather call each morning. Passengers are welcome to call the office for an update. If we have concerns regarding weather, we usually try and give booked passengers a call the day before to talk through options.

This varies and is entirely up to you. With different packages to choose from, you can select the package that works best for you.

You can bring your phone, camera, a water bottle, sun hat, small backpack or purse with your personal effects.

Yes. We do our best to accommodate everyone so please have a chat with our friendly team in the office for further information about this.

Sturdy shoes, pants, and a light jacket. Wearing warm layers is a good idea since it can be a little colder up in the mountains at our landing location but nice and warm inside the helicopter.

For Standard Scenic flights: If your cancellation is due to unforeseen circumstances and
more than 48 hours’ notice is given, no payment will be taken from your card. If less than 48 hours’ notice is given, a 50% payment will be taken from your card. If no notice is given and you do not show up for your flight, 100% payment will be taken from your card.

For exclusive charter/group bookings: We require a 20% deposit to confirm. If bookings are cancelled within 7 days of departure the full fare will be billed. All deposits are deducted from final payments and are not an additional charge.  All deposits are NON-REFUNDABLE from the time of payment unless a flight is cancelled due to weather conditions on the day.

Helicopters can land almost anywhere. They also give you the chance to experience the solitude, remoteness and epic beauty of Fiordland and Mt Cook. Helicopters offer bigger windows for better viewing. We can slow our airspeeds down to give you best views of those magnificent landscapes.

You will receive headphones to help reduce cabin pressure and white noise. The headphones also have a microphone and will allow you to communicate with the pilot and each other.

A comprehensive safety briefing will be done before departure.

Take as many photos as you like but please just make sure your cameras don’t touch the windows since they scratch easily.

Children under 4 travel for free on parents lap and safety belts are provided. Children over 4 legally require their own seat.

We have very experienced pilots who will ease your anxiety if you do get air sick. There are also sick bags available on board.

All our flights are shared with others. If you would prefer to book an exclusive flight, please let us know at the time of booking and we will confirm the cost with you. We operate 3 and 6 passenger seater aircraft. The number of passengers and weight will determine the most the suitable aircraft.

We usually land for approximately 10 minutes.

This all depends on the weather on the day so try to be flexible for your first flight.

Our flights run on a minimum of two passenger fares, but we will always do our best to combine bookings in order to accommodate our customers.

No, you are not charged when you book online but there will be a 50c credit card capture which will show on your account.  We will charge on the day prior to your departure due to our unpredictable weather conditions.

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